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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email.

Do you issue refunds?

No, we regret we are unable to issue refunds online.  Please contact The JORVIK Group directly on 01904 615505 or email

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is there wheelchair access?

Due to the historic nature of some of the buildings the attractions and events are located in access can be limited. If you have any specific questions please contact The JORVIK Group directly on 01904 615505 or email

Can I purchase a ticket in-store or on the day.

This is dependent on the type of ticket you are buying; we would always advise pre-booking when possible for any of our attractions or events, as we cannot guarantee tickets will always be available on the day.

Also, pre-booking tickets will allow you to book dedicated timeslots at attractions, meaning you won’t have to queue to enjoy your JORVIK Group experience.

Please contact us direct if you have any questions.

How can I get in contact with you?

Contact The JORVIK Group directly on 01904 615505 or email

Alternatively tweet: @TheJORVIKGroup or Facebook: /TheJORVIKGroup.

Trouble with your purchase? Contact The JORVIK Group 01904 615505

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.