FAQs / Help
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email.
No, we regret we are unable to issue refunds online. Please contact The JORVIK Group directly on 01904 615505 or email firstname.lastname@example.org.
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Due to the historic nature of some of the buildings the attractions and events are located in access can be limited. If you have any specific questions please contact The JORVIK Group directly on 01904 615505 or email email@example.com.
This is dependent on the type of ticket you are buying; we would always advise pre-booking when possible for any of our attractions or events, as we cannot guarantee tickets will always be available on the day.
Also, pre-booking tickets will allow you to book dedicated timeslots at attractions, meaning you won’t have to queue to enjoy your JORVIK Group experience.
Please contact us direct if you have any questions.
Contact The JORVIK Group directly on 01904 615505 or email firstname.lastname@example.org.
Alternatively tweet: @TheJORVIKGroup or Facebook: /TheJORVIKGroup.