York Archaeology Ticket Portal

FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, or show the email.

Do you issue refunds?

If you are not able to visit the attraction for your pre-booked slot we can re-book your visit for a more convenient time. We are not able to offer refunds.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 9 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is there wheelchair access?

Due to the historic nature of some of the buildings the attractions and events are located in access can be limited. If you have any specific questions please contact the Reservations Team directly on 01904 615505 or email groups@yorkat.co.uk.

Can I purchase a ticket or on the day?

Pre-booking online or by calling 01904 615505, is advisable for our attractions.

How can I get in contact with you?

Contact the Reservations Team on 01904 615505 or email groups@yorkat.co.uk